Politeness costs little and yields much. That's certainly the case with Texas Jet, servicing travelers flying in and out of Fort Worth Meacham International Airport (KFTW). Texas Jet has been a branded Phillips 66® Aviation dealer for the past 35 years and has made quite a name for itself both in the local community and in the aviation industry.
Its accolades include being voted one of the top ten U.S. FBOs by pilots in Professional Pilot Magazine's (Pro Pilot) annual Preferences Regarding Aviation Services and Equipment (PRASE) survey for the past nine years in a row. Additionally, Texas Jet's Customer Service Manager has been voted one of the top six CSRs in the U.S. for 10 years straight.
Add to that list being awarded Small Business of the Year in 2013 by the Fort Worth Chamber of Commerce and you truly have a business that is consistently setting the bar for exceptional service that keeps pilots and aircraft coming back for that Texas Jet experience.
Culture of Excellence – Culture of Safety
"Our Culture of Excellence is something we've been refining for the last 38 years," said Reed Pigman, Jr., Texas Jet's Owner and President. "We treat the ladies and gentleman who work at Texas Jet with the same respect and courtesy that we want them to extend to our customers. Great customer service isn't something you can fake. Our 38 employees come to work with the desire to serve people, and I'm happy to say that level of service has created passionate advocates of Texas Jet."
Texas Jet's superior offerings include 23 hangars totaling more than 450,000 square feet, crew lounges, a stocked kitchen, a surround-sound cinema, a fitness center, a planeside carcierege that brings rental vehicles right to an aircraft's door, covered parking, comfortable quiet rooms, a state-of-the-art flight planning center, a business conference room and a koi and turtle pond complete with a soothing waterfall.
While customers nap, snack, work out, work or take in a flick, they can rest assured that their aircraft is being fueled and handled with safety in mind. In fact, Texas Jet was awarded the International Standard for Business Aircraft Handling (IS-BAH) certification. It's only one of a handful of FBOs located in the U.S. that have attained the significant safety accreditation issued by the International Business Aviation Council (IBAC). IS-BAH is a set of globally recognized industry best practices for business aviation ground handlers.
It took Texas Jet a year to go through the point-by-point audit, which shifted tribal safety knowledge to more formal, written procedures. In the end, Texas Jet documented 50 safety operating procedures (SOPs), modifying 25 that they already had established and adding eight more to the roster.
"All of Texas Jet's ladies and gentlemen train on the SOPs," said Pigman. "They're accustomed to frequent training and have always been proactive in our safety management system, with pointing out potential hazards and proactively making recommendations to further improve our day-to-day operations, always keeping in mind our customers' safety and comfort."
Being a branded Phillips 66 dealer allows Texas Jet to support their culture of safety with subsidized NATA Safety 1st PLST Online training that covers everything from ground servicing, safety and fuel farm management to customer service, fire safety and aviation security.
"We put a lot of value on our relationship with Phillips 66," said Pigman. "In addition to NATA training, Texas Jet proudly offers Partners-Into-Plane Contract Fuel, and WingPoints® Rewards, a program that pilots recognize as a true benefit."
For more information, visit TexasJet.com.