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When considering the nearly century-long history of Springfield Branson National Airport (SGF), it is impressive to see that the FBO, Midwest Premier is still growing. Located in Springfield, Missouri, SGF’s earliest days began in 1925 under the name McCluer Flying Field. Today, not only has the name changed, but the airport’s location, size, employees, and visitors have truly put the region on the map.

SGF is located in the middle of the United States, near several attractions in the area, including the Route 66 Car Museum, Wonders of Wildlife National Museum & Aquarium, and Springfield Cardinals AA baseball. “We have that big airport presence, but encompass a small-town feel when customers connect with us at Midwest Premier,” said Jessica Robinson, manager of Midwest Premier.

From receiving planes of wounded soldiers during WWII to reaching a record 1 million passengers in 2018, SGF continues to stay innovative and streamline its day-to-day operations.

“In the last year and a half, we’ve updated the fuel trucks, our front desk and payment methods with efficient automation tools,” said Robinson. “Not only does it help us focus on our sales progress, but it also sets ourselves up for a better customer experience.”

Jessica began her days at SGF in 2004. After taking a break from working at SGF to work for a major airline, she returned to Midwest Premier in June 2020.

“I always wanted to get into the aviation industry, even at a young age,” Jessica said. “No day is the same – it’s always evolving and exciting.”

In 2021, the FBO serviced nearly 3,000 transient airlines – all while being run by 12-line service individuals and four customer service agents. Non-stop service remains a top priority for SGF, ensuring each customer is taken care of and leaves happy.

“The relationships made here are special,” said Robinson. “For our staff, it’s amazing to see them grow in their roles and gain a strong sense of confidence and knowledge within the industry. For our customers, it’s no different. From the large corporations to our individual regulars that come through, I love the variety of people we work with. It’s a unique opportunity to interact with everyone and make that lasting impression.”

This type of relationship extends to the FBO’s partnership with Phillips 66® Aviation, the airport’s fuel contractor for over 15 years. While logistics play a part in why SGF chooses Phillips 66 Aviation, Jessica says it’s ultimately all about customer service.

“Phillips 66 Aviation continues to be a great partner for us,” she said. “They are quick to act when issues arise and have incredible support to us day in and day out.”

In addition to contracting fuel from Phillips 66 Aviation, SGF also takes part in Phillips 66 WingPoints Rewards and is active within the National Air Transportation Association (NATA).

SGF is heading into 2022 with more exciting things to come. Slated to begin construction as early as 2023, the FBO will be adding 4,000 square feet of airport space. In addition, the entire existing facility will undergo renovations and feature a new multipurpose room, restrooms, pilot lounge, vending and more. Completion is expected in 2024.

“We are growing, and we came to the idea that we wanted to make an impression,” Jessica said. “We’ve always provided amazing customer service, but we want to be more and step up our game.”

The aviation industry excitedly awaits the new renovations coming to SGF and looks forward to the growth they will undoubtedly receive in the coming years.