Annual Survey Ranks Seven FBOs, Nine Standout Customer Service Employees for Excellence
Phillips 66® Aviation is proud to share the results of this year’s Aviation International News (AIN) FBO survey. In total, seven Phillips 66 FBOs were recognized: four FBOs in the top 5 percent – doubling last year’s recognitions – and three ranked in the top 20 percent. Jet Aviation (KPBI) and Henriksen Jet Center (KEDC) earned the top honors this year.
| Ranking | FBO | Airport Served | Overall Average Score |
| Top 5% | JET AVIATION | PALM BEACH INTERNATIONAL | 4.72 |
| HENRIKSEN JET CENTER | AUSTIN EXECUTIVE | 4.69 | |
| BUSINESS JET CENTER | DALLAS LOVE FIELD | 4.68 | |
| J. A. AIR CENTER | AURORA MUNICIPAL | 4.68 | |
| Top 20% | TEXAS JET | FORT WORTH MEACHAM INTERNATIONAL | 4.63 |
| HERITAGE AVIATION | BURLINGTON INTERNATIONAL | 4.6 | |
| FONTAINEBLEAU AVIATION | OPA-LOCKA EXECUTIVE | 4.58 |
“We congratulate the Phillips 66 branded FBOs and their employees and personnel recognized by pilots for the services and experiences they provide,” said Eric McMurphy, Sales Manager, General Aviation. “Providing programs that our FBOs can use to help them exceed the needs of their customers is a priority here at Phillips 66.”
Additionally, the AIN survey recognizes FBO employees or teams who exude excellence in customer service. Phillips 66 offers its congratulations to the following distinguished professionals employed at its FBOs:
- Cindy Hayden – Million Air (KSUS)
- Holly Hopkins – Texas Jet (KFTW)
- Bridgette Nichols – Hill Aircraft (KFTY)
- Charly McLane – Henriksen Jet Center (KTME)
- Jessica Rowdan – Cutter Aviation (KABQ)
- Tara Creel-Cesena – Cutter Aviation (KABQ)
- Mark Goodwin – Northeast Air (KPWM)
- Shalene England – J. A. AIR CENTER (KARR)
- Susan Panos – Jet Aviation (KTEB)
The results are determined by readers who evaluate all FBOs they have visited or experienced in the prior 12 months, on a scale of 1-5 across five categories: line service, passenger and pilot amenities, facilities and customer service representatives (CSRs). For more information about this year’s AIN FBO Survey, click here.