In Total, Eight FBOs, Three Customer Service Representatives Recognized for Excellence
HOUSTON – The results of this year’s Aviation International News (AIN) FBO survey are in, and Phillips 66® Aviation is thrilled to announce that two of its FBOs were recognized as top 5 percent rated FBOs in the Americas, two ranked in the top 10 percent, and four were ranked in the top 20 percent. Jet Aviation (KPBI) and J.A. Air Center (KARR) and took home the highest honors.
"We are incredibly honored to have AIN’s readers distinguish eight of our FBOs in this year’s survey," said R.G. (Greg) Still, Manager, General Aviation. "Phillips 66 takes great pride in providing the tools and programs to help our FBOs go above and beyond in servicing their customers. We couldn’t be happier for this year’s award recipients."
AIN’s FBO Survey asks its readers to evaluate all FBOs they have visited or had experience with during the prior twelve months. FBOs are evaluated on a scale of 1-5 across five categories: line service, passenger and pilot amenities, facilities and customer service representatives (CSRs).
Observing its 50th anniversary this year, Jet Aviation (KPBI) earned the second-highest score overall in this year’s AIN FBO Survey.
| Ranking | FBO | Airport Served | Overall Average Score |
| Top 5% | Jet Aviation | Palm Beach International (KPBI) | 4.74 |
| J.A. Air Center | Aurora Municipal (KARR) | 4.68 | |
| Top 10% | Business Jet Center | Dallas Love Field (KDAL) | 4.66 |
| Million Air | Indianapolis International (KIND) | 4.65 | |
| Top 20% | Texas Jet | Fort Worth Meacham International (KFTW) | 4.63 |
| Henriksen Jet Center | Austin Executive (KEDC) | 4.61 | |
| Fontainebleau Aviation | Opa-Locka Executive (KOPF) | 4.58 | |
| Heritage Aviation | Burlington International (KBTV) | 4.56 |
In addition, AIN recognized FBO employees or teams who routinely go above and beyond in customer service. Congratulations to the following individuals for their dedication and overall professional excellence while working at Phillips 66 Aviation branded FBOs.
- Cindy Hayden – Million Air (KSUS)
- Holly Hopkins – Texas Jet (KFTW)
- Lois Hernandez – Fontainebleau Aviation (KOPF)
For more information about this year’s AIN FBO Survey,
Phillips 66 Aviation is celebrating its 90th year in the aviation industry.