In Total, Ten FBOs in Phillips 66 Network Recognized for Excellence
HOUSTON – The results of this year’s Aviation International News (AIN) FBO survey are in, and Phillips 66® Aviation is pleased to announce that three of its FBOs were recognized as top 5 percent rated FBOs in the Americas, two ranked in the top 10 percent, and five were ranked in the top 20 percent. Black Canyon Jet Center (KMTJ), J.A. Air Center (KARR) and Jet Aviation (KPBI) took home the highest honors.
"To have AIN’s readers distinguish ten of our FBOs in this year's survey is a huge honor," said Greg Hart, Manager, General Aviation. "Phillips 66 is dedicated to maintaining the highest quality fuel and best-in-class service to our aviation customers. Congratulations to the recognized FBOs for going above and beyond in general aviation services."
"AIN implemented a new evaluation process this year that compiles customer feedback over the past four years, and not a single year in isolation. Respondents completed AIN’s questionnaire that ranks FBOs according to line service, passenger amenities, pilot amenities, facilities and customer service representatives.
Serving Montrose Regional Airport (KMTJ) in Montrose, Colo., Phillip 66 Aviation's Black Canyon Jet Center achieved the highest individual category score (4.94) for its customer service.
|Ranking||FBO||Airport Served||Overall Average Score|
|Top 5%||Black Canyon Jet Center||Montrose Regional (KMTJ)||4.80|
|J.A. Air Center||Aurora Municipal (KARR)||4.78|
|Jet Aviation||Palm Beach International (KPBI)||4.73|
|Top 10%||Business Jet Center||Dallas Love Field (KDAL)||4.70|
|Texas Jet||Fort Worth Meacham International (KFTW)||4.70|
|Top 20%||Henriksen Jet Center||Austin Executive (KEDC)||4.63|
|Fontainebleau Aviation||Opa-Locka Executive (KOPF)||4.62|
|Heritage Aviation||Burlington International (KBTV)||4.62|
|Million Air||Indianapolis International (KIND)||4.62|
|National Jets||Fort Lauderdale/Hollywood International (KFLL)||4.61|
|FBOs with the same overall average are listed in alphabetical order|
In addition, AIN recognized FBO employees or teams who routinely go above and beyond in customer service. Congratulations to the following individuals for their dedication and overall professional excellence while working at Phillips 66 Aviation branded FBOs.
- Debbie Morris – Jet Aviation (KPBI)
- Greg Bowman – Hill Aircraft (KFTY)
- Holly Hopkins – Texas Jet (KFTW)
- Katy Brink – Black Canyon Jet Center (KMTJ)
- Louis Hernandez – Fontainebleau Aviation (KOPF)
- Shane England – J.A. Air Center (KARR)
For more information about this year’s AIN FBO Survey, click here.