33 FBOs, Six Customer Service Representatives Recognized by AIN Readers
HOUSTON (April 15, 2021) – Phillips 66® Aviation is proud to recognize the top-rated FBOs in the Americas, according to the 2021 Aviation International News (AIN) FBO Survey. The amount of top-rated FBOs within the Phillips 66 network increased by more than 20% from last year.
A total of 33 Phillips 66 branded FBOs were among the coveted list of top operations; eight were listed in the top 20% nationally. For the fourth year in a row, Jet Aviation at Palm Beach International and Henriksen Jet Center at Austin Executive took home the highest honors, being ranked in the top 5%, along with Henriksen Jet Center at Houston Executive and Heritage Aviation at Burlington International.
|National Ranking||FBO||Airport Served||Overall Average Score|
|Top 5%||Henriksen Jet Center||Austin Executive (KEDC)||4.74|
|Jet Aviation||Palm Beach International (KPBI)||4.73|
|Henriksen Jet Center||Houston Executive (KTME)||4.71|
|Heritage Aviation||Burlington International (KBTV)||4.68|
|Top 10%||Business Jet Center||Dallas Love Field (KDAL)||4.67|
|Texas Jet||Fort Worth Meacham International (KFTW)||4.64|
|Top 20%||Northeast Air||Portland International Jetport (KPWM)||4.58|
|Cutter Aviation||Phoenix Sky Harbor International (KPHX)||4.58|
“On behalf of Phillips 66, I want to congratulate all of the FBOs recognized by the 2021 AIN FBO Survey,” said Lindsey Grant, Manager, Aviation. “Our network of FBOs is tirelessly dedicated to their customers. After the past year, they deserve this recognition more than ever. We salute them, and we’re honored to be their fuel partner.”
In addition to the FBOs listed above, the following Phillips 66 branded dealers were ranked as a top operation in their regions:
- Rocky Mountain: Cutter Aviation at Albuquerque International Sunport (KABQ), Cutter Aviation at Phoenix Deer Valley (KDVT), Cutter Aviation at Colorado Springs Municipal Airport (KCOS), TAC Air at Centennial (KAPA), TAC Air at Salt Lake City International (KSLC), Glacier Jet Center at Glacier Park International Airport (KGPI) and Jet Aviation at Bozeman Yellowstone International Airport (KBZN)
- Southeast: Hill Aircraft at Fulton County Airport-Brown Field (KFTY), Privatesky Aviation Services at Southwest Florida International (KRSW) and Fontainebleau Aviation at Miami-Opa Locka Executive (KOPF)
- South: Jet Aviation at William P. Hobby (KHOU) and Flightline First at Lakefront Airport (KNEW)
- Northeast: Jet Aviation at Laurence G. Hanscom Field (KBED), Jet Aviation at Teterboro (KTEB) and Million Air at Albany International (KALB)
- Great Lakes: Lane Aviation at John Glenn Columbus International (KCMH), TAC Air at Blue Grass (KLEX) and DuPage Flight Center at DuPage Airport (KDPA)
- Midwest: TAC Air at Eppley Airfield (KOMA), Million Air at Spirit of St. Louis (KSUS), TAC Air at Spirit of St. Louis (KSUS), Aero Charter at Spirit of St. Louis (KSUS), Yingling Aviation at Wichita Dwight D. Eisenhower National (KICT), Elliott Aviation at Des Moines International Airport (KDSM) and Elliott Aviation at Flying Cloud Airport (KFCM)
Hill Aircraft (KFTY) and Northeast Air (KPWM) ranked as the top two most improved FBOs, with Cutter Aviation locations at KABQ and KDVT and Glacier Jet Center (KGPI) also landing on the most improved list.
Additionally, AIN recognized FBO employees who routinely go above and beyond in customer service. Congratulations to the following individuals for their dedication and overall professional excellence while working at Phillips 66 Aviation branded FBOs.
|Alexsandra Camargo||Fontainebleau Aviation||Miami-Opa Locka Executive (KOPF)|
|Danica Day||Tac Air||Centennial Airport (KAPA)|
|Holly Hopkins||Texas Jet||Fort Worth Meacham International (KFTW)|
|Jessi Rowden||Cutter Aviation||Albuquerque International Sunport (KABQ)|
|Ysabella Tetley||Henriksen Jet Center||Houston Executive (KTME)|
|Yulyanna Silva||Business Jet Center||Dallas Love Field (KDAL)|
The results are determined by AIN readers who evaluate all FBOs they have visited or experienced during the prior 12 months. FBOs are evaluated on a scale of 1-5 across five categories: line service, passenger amenities, pilot amenities, facilities and customer service representatives.
For more information about this year’s AIN FBO Survey, click here.
Visit phillips66aviation.com for more information about our network of FBOs and programs.